Privacy Policy
Effective Date: September 14, 2026
This Privacy Policy describes how Arrivo Collective ("we," "us," or "our") collects, uses, and protects your information when you visit arrivocollective.com or book a session with us.
1. Information We Collect
Personal information: when you book a session, contact us, or subscribe to our newsletter, we may collect your name, email address, phone number, and payment information, processed securely through our third-party scheduling and payment processors.
Usage and technical data: we automatically collect standard log information (browser type, IP address, pages visited) via cookies and similar tools, including Google Maps, Wix Events (our booking and event registration system), and an embedded Instagram feed displaying our recent posts, to operate and improve the site.
2. How We Use Your Information
We use the information we collect to:
Process bookings, send confirmations and reminders, and communicate about scheduled sessions
Respond to inquiries and support requests, including corporate wellness proposals
Send the "In Arrivo" newsletter, for subscribers
Comply with legal, regulatory, or administrative requirements
Maintain and improve our website and services
3. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We share data only with service providers who help us operate the site, process payments, or run our booking platform, including Wix, our payment processor, and our email service provider, each bound to keep this information confidential.
4. Cookies and Tracking
Our site uses cookies and similar tracking technologies through the Wix platform for functionality and analytics. Based on our site's most recent compliance scan, this includes Google Maps, Wix Events (our booking and event registration system), and an embedded Instagram feed showing our recent posts. When you visit our site, a cookie consent banner lets you review and manage these preferences directly. You can also manage cookie preferences through your browser settings.
5. Your Rights
Depending on where you live, you may have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications (an unsubscribe link is included in every newsletter email)
California residents may have additional rights under the CCPA/CPRA, including the right to know what personal information is collected about them and the right to request deletion. You can also use the "Do Not Sell My Personal Information" link in our website footer, or contact us at the email below.
6. Children's Privacy
This site and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law.
8. Changes to This Policy
We may update this Privacy Policy periodically. The Effective Date above reflects the most recent revision.
9. Contact Us
Questions about this policy or your personal information:
Arrivo Collective
hello@arrivocollective.com
213.259.6732